These Terms and Conditions govern your access to and use of the Air Ways Book website and our independent travel assistance services. By using this website, you agree to these terms.
1. Acceptance of Terms
By visiting this website, submitting a request, or contacting our support number, you confirm that you have read, understood, and agreed to follow these Terms and Conditions.
2. Nature of Our Service
Air Ways Book provides independent travel-related assistance. We may help users with general booking guidance, travel planning, flight changes, cancellation queries, refund-related enquiries, and other support requirements.
3. No Airline Affiliation
Air Ways Book is not an airline and is not owned, operated, or endorsed by any airline. Airline names and trademarks are used only for informational and identification purposes.
4. User Responsibilities
You are responsible for providing complete and accurate passenger, contact, travel, and payment information. You must review all details carefully before approving or confirming any service or reservation.
5. Passenger Information
Passenger names and other identifying information should match the relevant government-issued identification or travel documents. Corrections may be subject to airline restrictions, fees, or denial.
6. Fares and Availability
Airline fares, schedules, routes, seats, baggage allowances, and other services are subject to availability and may change at any time. Displayed or discussed options are not guaranteed until confirmed by the applicable provider.
7. Service Fees
Independent service or assistance fees may apply in addition to charges imposed by airlines or third-party providers. Applicable charges should be reviewed before approving a transaction.
8. Payment Authorization
By providing payment information and approving a transaction, you authorize the applicable charges for the requested services. Payment processing may be handled by third-party processors subject to their own terms and security procedures.
9. Changes and Cancellations
Flight changes and cancellations are governed by the applicable airline's fare rules and policies. Additional airline charges, fare differences, penalties, and independent assistance fees may apply.
10. Refunds
Refund eligibility and processing times depend on airline rules, fare conditions, payment methods, and third-party procedures. We cannot guarantee that a request will qualify for a refund or that it will be completed within a specific period.
11. Travel Documents
Users are responsible for obtaining valid passports, visas, transit permissions, health documentation, identification, and any other documents required for their journey.
12. Airline Schedule Changes
Airlines may modify schedules, routes, aircraft, seats, or flight numbers without prior notice. Users should verify their itinerary and flight status directly with the applicable airline before departure.
13. Third-Party Providers
Certain services may be provided by airlines, reservation systems, payment processors, communication providers, or other third parties. Their separate terms and policies may apply to the services they provide.
14. Website Use
You agree not to misuse the website, interfere with its operation, attempt unauthorized access, submit fraudulent information, distribute harmful software, or use the website for unlawful purposes.
15. Intellectual Property
Website content created by Air Ways Book, including text, design, graphics, and layout, may not be copied, reproduced, or distributed without authorization, except where permitted by applicable law.
16. Limitation of Liability
To the extent permitted by law, Air Ways Book is not liable for airline delays, cancellations, denied boarding, missed connections, baggage issues, travel restrictions, provider failures, indirect damages, or events beyond our reasonable control.
17. No Warranty
The website and its content are provided on an “as available” basis. We do not guarantee uninterrupted access, complete accuracy, or that the website will always be free from technical errors.
18. Changes to These Terms
We may modify these Terms and Conditions when our services, business processes, or legal obligations change. Updated terms become effective when published on this page.
19. Contact Us
For questions about these Terms and Conditions, call us at (866) 572-8390.